Pdf reverse logistics strategies as a means to improve. Impact of reverse logistics applications on customer satisfaction. The outbreak of an epidemic disease may pose significant treats to human beings and may further lead to a global crisis. Logistics centers, reverse logistics, coordination, cooperation available.
Reverse logistics is a process whereby companies can become more environmentally efficient through recycling, reusing, and reducing the amount of materials. With the proper planning and systems in place, a recall can be managed effectively to mitigate financial and legal risk, as well as prevent irreparable brand damage. International journal of academic research in business and social sciences september 2014, vol. International journal of research in engineering and technology. In order to control the spread of an epidemic, the effective management of rapidly increased medical waste through establishing a temporary reverse logistics system is of vital importance. Problems encountered in the process of reverse logistics and. Ijerph free fulltext reverse logistics network design. Reverse logistics network design for effective management.
Although reverse logistics has become a competitive necessity in many industries, there is a lack of agreement as to when formal reverse logistics programs should be introduced. In the first part, the studies of diverse authors are discussed to define the activities or steps to be followed for a general model of reverse and inverse. Schematic representation of the direct and reverse logistics processes. The us army first paid its attention to reverse logistics operations in 1998. Companies can see between 4% 30% of their products returned by customers and total uk retail returns have been valued at around. Another activity involved in firms reverse logistics system besides managing product disposal is the management of aftersales service, which is also a part of customer relationship reverse logistics. A conceptual framework of reverse logistics impact on firm. However, no research has been conducted with the focus on the design of an epidemic. Pdf reverse logistics and remanufacturing in industry. Closed loop supply chain management and reverse logistics a. The way forward part i of ii although reverse logistics is often overlooked, retailers that master this discipline can gain competitive differentiation and turn the. Introduction while the forward supply chain concerns the flow from raw materials to end products and from manufacturer to consumer govindan et al. This is exacerbated by the multiple entities customer, manufacturer, reseller and disposer that need to partner to develop a smooth reverse logistics.
Rlsc membership if you are interested in learning more about the rlsc or have questions about the reverse logistics industry in general, please use our contact form to reach out to us or feel free to call or email me directly. As this article will illustrate, modeling techniques can be helpful in improving the management of reverse logistics as well. Implementing justintime philosophy to reverse logistics systems. Reverse logistics strategies as a means to improve profitability article pdf available in international journal of logistics economics and globalisation 31. The aim of this study is to identify the problems being faced in reverse logistics process and to provide solutions for these problems. In this paper, an introduction to the concept of rl will be. Although at first, reverse logistics seems to contribute more to extra costs, do remember that when you entertain product backflows, you are also opening an end for the customers to participate other than consumption. Ernst 2000, reverse logistics involves the return flow, considering either defective parts packages or products returned consumed that should go to a recycling. On the examples of two companies to see how green and reverse logistics are used, compare findings and propose suggestions for development. Reverse logistics gets its name because it is the opposite of forward logistics.
Rl is a research area focused on the management of the recovery of p. Combining or separating forward and reverse logistics. A conceptual framework of reverse logistics impact on firm performance abstract this study aims to examine the reverse logistics factors that impact upon firm performance. Reverse logistics is a new notion in the history of logistics and supply chain management. Managing reverse logistics to enhance sustainability of. There is no doubt about the fact that reverse logistics in the supply chain management of automobile industry is becoming important. Introduction there are a few example definitions of the reverse logistics, which are more or less general or. The first one making a thorough exam of reverse logistics. It was an attempt to explore the key factors of reverse logistics of chinese book publishing and the preferred solutions to current problems. When literatures in strategy, marketing and operation have provided insight about the efficiency of reverse logistics and business value for the customer, the interrelationship is still under explored. Factors affecting adoption of reverse logistics in the kenya.
Iosr journal of business and management iosrjbm eissn. In this figure, the classical forward, and reverse supply chains are presented by solid lines and dashes, respectively. Sustainability free fulltext reverse logistics and. Apr 01, 2005 reverse logistics deserves special attention in terms of resource commitment.
Implementing justintime philosophy to reverse logistics. Reverse supply chain coordination and design for profitable returns. Rl is a research area focused on the management of the recovery of products once they are no longer desired endofuse products, eou or can no longer be used endoflife products by the consumers, in order to obtain an. They evaluated the business process of rl by studying business. The first step of a best practice implementing a reverse logistics solution would be to supply the customer with a return label when the item is shipped that includes the customers order number in barcode form so that you can inform the customer as to when the item is received in the warehouse. Closed loop supply chain management and reverse logistics. In our experience with numerous retailers, reverse logistics remains an overlooked area. Reverse logistics is a poorlyunderstood concept in business, and what is even more poorly understood is the role that technology has in facilitating this important process. His current research interests are logistics operations and reverse logistics. An integrated decision making model for the selection of sustainable forward and reverse logistic providers. The role of reverse logistics in the concept of logistics. Businesses have performed reproduction by obtaining cheap raw materials thanks to reverse logistics activities.
Impact of reverse logistics applications on customer. Jan 12, 2018 the first step of a best practice implementing a reverse logistics solution would be to supply the customer with a return label when the item is shipped that includes the customers order number in barcode form so that you can inform the customer as to when the item is received in the warehouse. In this paper, a sustainable industrial marketing framework of latest requirement of green and sustainable operation is proposed. Impact of reverse logistics on supply chain performance. International journal of engineering business management. Remanufacturing and refurbishing activities also may be included in the definition of. An example of ink cartridge by hua bai a thesis submitted to the faculty of the worcester polytechnic institute in partial fulfillment of the requirements for the degree of master of science in manufacturing engineering may 2009. Reverse logistics activities being perhaps the most common one, recycling targets. Research executive summaries series tools to manage reverse logistics overview of project reverse logistics has become an area that retailers and manufacturers cannot ignore. If we consider forward and reverse supply chains simultaneously, the result network will construct a closedloop supply chain. During the same year, the first commercial study of reverse logistics was made by dr. The purpose of this paper is to analyse the impact of reverse logistics on order and inventory variance amplification in a singleechelon supply chain sc and to propose a new order policy for dampening such amplification.
For example, regarding reverse logistics, new recovery options, marketing strategies for. Problems encountered in the process of reverse logistics. This work is aimed at analyzing potential links between reverse logistics and urban logistics and describing opportunities for collaboration between both areas of research. Remanufacturing and refurbishing activities also may be included in the definition of reverse logistics. Many modeling techniques have been developed to maximize the effectiveness and efficiency of forward logistics and supply chain management. Therefore, they just focus on trying to reduce the cost of returns processing. Sustainability free fulltext reverse logistics and urban.
The role of resource commitment and innovation in reverse. Reverse logistics programmes can result in significant cost savings when the proper systems are put into place schwartz, 2000. Rl is a research area focused on the management of the recovery of products once they are no longer desired endofuse products, eou or can. The concept of reverse logistics has gained immense popularity in the recent times. For this purpose, 23 industrial enterprises were examined in the scope of sample. Aims to provide empirical evidence of the relationships between and among reverse logistics, resource commitment, and innovation. Interdependence of determinants in reverse logistics management. American journal of mechanical and industrial engineering. The impact of reverse logistics on operational performance.
Recovering lost profits by improving reverse logistics 5 impacting the bottom line many executives compare the amount of money spent processing returns to other supply chain activities and conclude that investing resources elsewhere would yield greater results. Wu and cheng 2007 studied key factors of reverse logistics. An integrated decision making model for the selection of. Reverse logistics deals with the processes associated with the flows of products, components and materials from usersowners to reusers. Therefore, this paper proposes a novel multiobjective multiperiod mixed integer program for reverse logistics network design in epidemic outbreaks, which aims at determining the best locations of temporary facilities and the transportation strategies for effective management of the exponentially increased medical waste within a very short period. Growing green concerns and advancement of green supply. Logistics management is an integrated part of supply chain management. International journal of business and society, vol. The study also tries to look at the environmental aspects of reverse logistics. Paperwork and poor workflow processes tend to plague reverse logistics operations.
This paper is aimed at introducing the concept of reverse logistics rl and its implications for supply chain management scm. Introduction there are a few example definitions of the reverse logistics, which are more or less general or stressing some of its function. Supply chain management journal reverse supply chain management in dairy production marta starostkapatyk iulianamaria bucur virgil popa valahia university of targoviste abstract reverse logistics, a fairly new concept in logistics, has gained increasing importance as a profitable and sustainable business strategy. Innovation in reverse logistics programs was found to be related to operational service quality at both small and large firms.
In this paper the reverse logistics process is discussed is brief. Modeling and analysis of reverse logistics rogers 2012. The purpose of this paper remains to introduce the importance of reverse logistics in the domain of supply chain management, largely focusing over the automobile. The aim of this paper is to understand, types of returns under reverse logistics and to suggest best practices for reverse logistics by which organizational performance could be enhanced. It is the process of moving goods from their typical final destination for the purpose of recycling, reuse, capturing value, or proper disposal. Reverse logistics programs are typically complicated by a number of factors. The reverse logistics process is illustrated in figure 1. It is the process of moving goods from their typical final destination for the purpose of capturing value, or proper disposal. Green and reverse logistics as the tools for improving. Reverse supply chain management in dairy production marta. A description of the current stateoftheart is provided in order to highlight the main challenges faced by both disciplines. For example, regarding reverse logistics, new recovery options, marketing. The first by stock 1992 recognized the field of reverse logistics as being relevant for business and society in general. Then, questionnaire is used to test the research hypothesis which is the application of reverse logistics has significant impact on customer satisfaction.
Some reasons to implement reverse logistics in companies oatao. Moreover, reverse logistics can also mean that your industry is responsible for waste disposal, recycling, and customer care. Journal of reverse logistics journal of reverse logistics. Best practices for reverse logistics management by varun.